Frequently Asked Questions

1.   When can I purchase my pass online?

2.   What type of credit card can I use?

3.   Can I use my debit card?

4.   Is there a shipping & handling charge?

5.   When will I receive my pass?

6.   Why does TTA not sell Elderly & Disabled discounted passes online?

7.   Is paying online secure?

8.   What is TTA's refund policy?

9.   Who do I contact if I need assistance?

1.   When can I purchase my pass online?

You can purchase your pass anytime, 24 hours a day...7 days a week!

2.   What type of credit card can I use?

You can buy your pass online with a Visa, Mastercard, Discover or American Express credit card.

3.   Can I use my debit card?

As long as your debit card has a Visa or Mastercard logo, then you can use it to purchase your pass.

4.   Is there a shipping & handling charge?

Yes. TTA charges a $1.00 shipping and handling fee per transaction.

5.   When will I receive my pass?

TTA will mail your pass within 1 business day of your purchase. If you never receive a pass or passes that you purchased online, then please call 919-485-RIDE (7433) or send an email to CustomerService@rideTTA.org.

Please Note: If you purchase your pass(es) using an eCheck, then TTA will not ship your pass(es) until the eCheck has cleared, which typically takes 3 to 5 business days.

6.   Why does TTA not sell Elderly & Disabled discounted passes online?

TTA intends to begin selling the Elderly & Disabled (E&D) discounted passes online soon. We are currently developing a procedure to validate all E&D passes that are purchased online.

7.   Is paying online secure?

Yes! We use the latest technology offered by PayPal™ to ensure that your online purchase is secure. Click Here for more information.

8.   What is TTA's refund policy?

All pass sales are final and are non-refundable. Lost or stolen passes will not be replaced.